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All About Patient Experience

Patient Experience

GLO Skin Care MD strives to create a positive patient experience for each patient. The Patient Experience encompasses their entire journey from our initial contact with each patient through post-treatment follow-ups. This includes interactions with all GLO Skin Care MD team members including scheduling, treatment plans and protocols, treatments, post-treatment instructions, billing processes, and more.
Communication
From the first contact we have with patients we believe our responsibility is to listen to their wants, concerns, and needs
Education
GLO Skin Care MD believes in providing patients with the pros & cons of treatments available including expected results, number of sessions, and price.
Empathy
Empathy is key to providing a great patient experience. We strive to provide each patient with the respect and the time they deserve.
Non-Discrimination
At GLO Skin Care MD we treat all patients fairly, regardless of race, gender, religion, or sexuality.
Respect
At GLO Skin Care MD, RESPECT, is a core value. We respect each patient’s: • Time • Questions/ Concerns • Money
Patient Engagement
GLO Skin Care MD providers involve patients in decision-making to ensure their wishes are heard and considered.

  • Communication

    From the first contact we have with patients we believe our responsibility is to listen to their wants, concerns, and needs. At GLO Skin Care MD we believe in educating our patients, so they understand the language and terminology used, what treatments/ services are available to them, costs of those services, and what the treatment(s) entail.

  • Education

    Educating patients on what treatment options are available that address their concerns. GLO Skin Care MD believes in full transparency by providing patients with the pros and cons of treatment options including expected results, sessions or number of treatments required, downtime, post-treatment instructions, and pricing. Patients are then equipped with the necessary information to make the right decisions about their treatment.

  • Respect

    At GLO Skin Care MD, RESPECT, is a core value. We respect each patient’s:• Time• Questions• Concerns• Money

  • Empathy

    No matter the situation with the patient, empathy is key to providing a great patient experience. At GLO Skin Care MD we strive to understand the perspective(s) of each and every patient and provide them with the respect and the time they deserve.

  • Quality

    Quality refers to the level of patient care, treatments, premises, and results. This includes providing up-to-date cutting-edge technology, appropriate resources, and results-based treatments.

  • Patient Engagement

    GLO Skin Care MD providers involve patients in decision-making to ensure their wishes are heard and considered.

  • Non-Discrimination

    At GLO Skin Care MD we treat all patients fairly, regardless of age, race, gender, religion, or sexuality.

  • Accessibility

    The access to services, appointments, and providers will be convenient for all patients at GLO Skin Care MD.
Communication
From the first contact through post-treatment we have with patients we believe our responsibility is to listen to their wants, concerns, and needs.
Education
GLO Skin Care MD believes in providing patients with the pros & cons of treatments available including expected results, number of sessions, and price.
Empathy
Empathy is key to providing a great patient experience. We strive to provide each patient with the respect and the time they deserve.
Non-Discrimination
At GLO Skin Care MD we treat all patients fairly, regardless of race, gender, religion, or sexuality.
Respect
At GLO Skin Care MD, RESPECT, is a core value. We respect each patient’s: • Time • Questions/ Concerns • Money
Patient Engagement
GLO Skin Care MD providers involve patients in decision-making to ensure their wishes are heard and considered.
Communication
From the first contact through post-treatment we have with patients we believe our responsibility is to listen to their wants, concerns, and needs.
Education
GLO Skin Care MD believes in providing patients with the pros & cons of treatments available including expected results, number of sessions, and price.
Empathy
Empathy is key to providing a great patient experience. We strive to provide each patient with the respect and the time they deserve.
Non-Discrimination
At GLO Skin Care MD we treat all patients fairly, regardless of race, gender, religion, or sexuality.
Respect
At GLO Skin Care MD, RESPECT, is a core value. We respect each patient’s: • Time • Questions/ Concerns • Money
Patient Engagement
GLO Skin Care MD providers involve patients in decision-making to ensure their wishes are heard and considered.

Business Solution

Communication
From the first contact through post-treatment we have with patients we believe our responsibility is to listen to their wants, concerns, and needs.
Education
GLO Skin Care MD believes in providing patients with the pros & cons of treatments available including expected results, number of sessions, and price.
Empathy
Empathy is key to providing a great patient experience. We strive to provide each patient with the respect and the time they deserve.

Business Solution

Communication
From the first contact through post-treatment we have with patients we believe our responsibility is to listen to their wants, concerns, and needs.
Education
GLO Skin Care MD believes in providing patients with the pros & cons of treatments available including expected results, number of sessions, and price.
Empathy
Empathy is key to providing a great patient experience. We strive to provide each patient with the respect and the time they deserve.