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All About Patient Experience
Patient Experience
GLO Skin Care MD strives to create a positive patient experience for each patient. The Patient Experience encompasses their entire journey from our initial contact with each patient through post-treatment follow-ups. This includes interactions with all GLO Skin Care MD team members including scheduling, treatment plans and protocols, treatments, post-treatment instructions, billing processes, and more.
Communication
From the first contact we have with patients we believe our responsibility is to listen to their wants, concerns, and needs to understand how we best help.
Education
GLO Skin Care MD believes in providing patients with the pros & cons of treatments available including expected results, number of sessions, and price.
Empathy
Empathy is key to providing a great patient experience. We strive to provide each patient with the respect and the time they each deserve from us.
Non-Discrimination
At GLO Skin Care MD we treat all patients fairly, regardless of race, gender, religion, or sexuality.
Respect
At GLO Skin Care MD, RESPECT, is a core value. We respect each patient’s: • Time • Concerns • Money
Patient Engagement
GLO Skin Care MD providers involve patients in decision-making to ensure their wishes are heard and considered.